Spa Botanica Concord, NC

Spa Botanica runs hotel spas and describes itself as a family spa that welcomes guests of all ages. The company says it has years of spa and wellness experience in hotel settings and reports hotel spas in eight locations across the country. The Concord spa sits inside an Embassy Suites resort, while the Rogers spa is at its own address on Pinnacle Hills Parkway.

Alongside massage, facials, waxing, body treatments and spa packages, it offers couples' experiences and group spa experiences, and it also offers men-only spa options. Guests are encouraged to arrive 30 minutes early to enjoy the complimentary steam room, relaxation lounge and refreshments before their appointment.

Scheduled spa guests at Concord can add use of a sauna, steam shower and hydrotherapy tubs. These are tied to a booked service rather than sold on their own. The sauna provides dry heat and red light therapy for one guest at a time and has to be requested when booking. Jetted tubs and the relaxation lounge are also part of the Concord amenities.

Booking and payment differ slightly between the two spas. Concord takes a 50% deposit at online booking, requires a credit card on file, and adds a 20% gratuity plus a $5 facility fee per person per appointment; it is a cashless property, though cash tips may be given directly to therapists. Concord clients receive digital intake forms by email after booking, while the Arkansas location uses paper-style client forms.

Gift cards can be bought in person or online in any amount, or as Spa Escapes, and expire one year after purchase. Concord members and gift card holders book by calling or emailing the spa. Spa Botanica also runs a rewards program called Loyal Locals Rewards, which earns points on spending and tracks them automatically without a card.

The business presents its spas as relaxing, hotel-style retreats where therapists, the environment and product lines are meant to leave guests feeling rested and refreshed.

A hotel-spa setting, with a relaxation lounge, complimentary steam room and jetted tubs at the Concord location.