Hello Sugar Phoenix

Hello Sugar is a Brazilian wax and sugar salon and part of Hello Brands, its parent company. The business also offers franchising.

Waxing and sugaring are offered in both regular wax and sugar for men and women. The salon uses four different waxes and sugars and picks among them for each client. Sugaring uses a sugar paste that removes hair while also exfoliating the skin. Most appointments run 15 to 30 minutes depending on the service and area. Waxing and sugaring are usually booked every 4 to 6 weeks, once hair has grown about 2 to 3 weeks. The salon notes that men's beard hair can be too coarse for waxing or sugaring.

Laser hair removal is done with a CoolBEAM laser system, which the business describes as FDA-approved. Laser sessions are typically spaced 4 to 6 weeks apart. Newer clients can try a laser treatment at a first-visit price before committing to a membership. Laser memberships come in size groups labeled XS, S, M and L, with a monthly price for each. Members receive one service per month for the chosen area and type, with a new voucher each month. Unused vouchers roll over if a client can't come in that month, and memberships can be used at any Hello Sugar location, depending on availability. Memberships are billed monthly and can be canceled or frozen at any time without a cancellation fee. The business states that members save up to 20% on services. A Lifetime All-Access Pass gives members the lowest laser pricing for every area, paid through a monthly membership.

Beyond hair removal, the salon offers enzyme treatments for the Brazilian area and underarms, which include cleansing and exfoliation. Intimate lightening is offered for sensitive areas. The Chandler Ray Ranch location also offers facials, and the face and neck menu lists brow shaping, brow tinting, brow lamination, lash tinting and lash lifts. Estheticians complete a three-month program to become certified in the salon's sugaring technique, and the salon says its training goes beyond aesthetics school. Every esthetician also completes advanced certification focused on pain-reduction techniques, plus laser certification and advanced waxing and sugaring training. The business states its estheticians are licensed.

The Chandler Ray Ranch location is in the Raintree Ranch Center, east of the 101 and south of Ray Road, in the same lot as Whole Foods. Free parking is available in front of the salon. It is open daily from 8AM to 8PM. The Mesa Downtown location is open daily from 8AM to 9PM. Appointments and memberships can be booked online, and clients can text any location's line to reach a receptionist. The Hello Sugar app is available on the App Store and Google Play. The salon publishes a cancellation and no-show policy.

The salon says it holds high standards for cleanliness, precision and customer care, and it matches the wax or sugar to each client. Laser and waxing plans are built around regular visits on a set schedule.