Wigs by Dana

Wigs by Dana sells synthetic and human hair wigs, hair toppers, accessories and hair care products online. In-person work happens by appointment at a suite inside Salons Elite in Rockwall, and appointments are booked by contacting Dana by phone, text or email.

Consultations come in three forms: Expert Guidance on the styles, colors and upkeep that suit a client, a free video consultation to narrow down options before buying, and private consultations held in the salon. Customized wig fittings are done privately in store and aim for a natural look. According to the business's blog, it also offers a free chemo cut for clients considering cutting their hair before chemotherapy.

Synthetic wigs listed on the collection page range from $173.99 to $675.99. Lines include Raquel Welch, Ellen Wille and Jon Renau, with lace front styles offered with mono part, mono top or mono crown caps, and basic cap options. According to the FAQ, many wigs are considered medical devices and may be exempt from sales tax, and buyers are advised to measure their head first because wigs come in different sizes.

Online orders over $150 ship ground free. Orders can take 1-3 business days to process before they ship, and UPS options range from 2-3 business days in transit for Air and Express to 4-5 business days for Ground. Packages valued over $500 require signature confirmation. Returns must be sent back within 14 days of delivery with an RMA number from the business; care products, headwear, clearance items, custom orders and final sales cannot be returned. Monetary refunds carry a $10.00 restocking fee and do not include shipping fees, while store credit has no restocking fee.

Aims to give each client a personalized experience tailored to their needs, starting with a free video consultation before purchase.