Roots Beauty

Roots Beauty works by appointment only. Its hair styling covers a simple cut and blow-dry, new hairstyles, highlights and extensions, and the range runs from a quick trim to a complete makeover of hair and beauty.

The business also suits clients who want a cut on short notice. Its listed occasions include hen dos, birthday treats, corporate events and last-minute cuts, and the team says it can work wherever the client is.

Alongside the styling, Roots Beauty sells beauty products and stocks a range for regular purchase. It will also take special orders for items not kept in stock and gives advice on which products to choose and how to use them. Products can be collected at no charge.

The business says its approach is to supply good-quality products at a fair price, to make sure clients get the result they want, and to resolve any problem, however small. It asks for customer feedback and says it has a group of clients who return regularly.

The business focuses on giving clients the result they asked for, sorting out small problems quickly, and asking for feedback on every visit.