Joi Beaute Xpress Richmond

Joi Beaute sells hair products online, including extensions, bundles, units and custom wigs, organized into collections called Hair, Bundles, Units, Elitist Collection and Jubilee Collection. Nia G. is listed as CEO and founder. The business says it is built on quality, simplicity and inclusivity, and describes its mission as improving personal care for all people.

The Houston salon is at Cornerstone Village Drive and is known as Joi Beaute Xpress North Houston, reachable at (832) 777-7408. The Hopewell location in Virginia serves the greater Richmond area. The Xpress service runs year-round at the Houston salon and only on specific dates at other locations. The contact page lists weekday hours from 10am to 5pm, Saturday from 11am to 5pm, and Sunday closed.

Custom wigs are made to order. Each wig uses single donor, double drawn raw hair follicles, so the hair on each unit comes from one person. Colored custom wigs come in more than 50 color variations, classic natural black wigs can be lifted to Level 10 by a color specialist, and 613 units are available for hand painting. Customers can start with a photo through the Order By Photo option and The Wig Jenerator, then choose length, lace size, lace type, unit construction and hair texture. After the customer accepts the quote and specifications, the wig is made and delivered to their address. Natural black wigs take 3 to 5 business days to manufacture and processed colored wigs take 4 to 6 business days, and the site also gives a 7 to 10 business day window for colored wigs.

Booking at the salon requires a $40 deposit, with the remaining balance paid at the end of the service. Same-day appointments can be booked through the online system with the same deposit. Appointments between 8 PM and 5 AM carry a $35 overnight fee. A wash is available as an add-on for $35, and braid clients can arrive pre-washed and blown out to speed up service. The business states that its stylists are licensed.

The business says it has very low return rates and is proud of the quality of its hair extensions. Returns are accepted within 7 days of the package received date for unworn, undamaged, unwashed hair in original packaging with the seal intact. Custom units are final sale, and used or processed hair cannot be returned under federal law. Returns require contacting support by email first, and the customer pays return shipping.

The business describes its approach as built on quality, simplicity and inclusivity, with a stated goal of making personal care better for everyone.