Bruja Beauty bar&Botanica

It describes itself as a niche beauty bar with lash, brow and nail services, and it sells a variety of retail items as well.

Appointments are booked only through the business's website, not by phone. The owner may not always be able to answer calls or emails, so clients may text with follow-up questions. A card on file is required to book, but it is not charged until after the service.

A consent form and contract are emailed before the appointment and must be signed beforehand. If a client refuses to sign the consent form, the appointment is ended. Clients under 18 must be accompanied by a legal guardian, who reviews and signs the form. Booking an appointment means agreeing to the business's policies.

Timing rules: services of 60 minutes or longer allow a 10-minute arrival grace period, and shorter services allow 5 minutes. After that, clients are asked to reschedule and may be charged a 25% fee. Reschedule requests are asked for at least 6 hours in advance, and last-minute changes may carry a fee. No-call no-shows are charged the full service fee. Refunds and exchanges are not offered on services or products.

Groupon deals are not accepted. The business explains that Groupon keeps a large share of the listed price and that it could not control the discount, so clients who bought a Groupon are directed to Groupon for a refund. Photos and videos taken during appointments may be used for advertising, and clients can opt out. Security cameras are on the premises for the safety and wellbeing of staff.

The business says it aims to provide a safe space and an excellent service experience for all clients.