ARTISTRY BY SHAY LLC

Artistry by Shay LLC is based in Charlotte and describes its mission as teaching clients new ways to grow, maintain and style their hair. The business treats hair care as a creative craft, and its focus is on treatment-based services rather than quick styling.

Services are grouped by type on the online shop, including scalp exfoliation and detox, hair color, haircuts, keratin, natural hair, relaxers, silk press, silk out, a conditioning system, and a service for new clients. Each appointment is booked for at least two hours, and service times may run longer. Clients are asked to complete intake forms and quizzes before their visit, and hair must be fully detangled beforehand. Each service includes 20 minutes of detangling, and extra time is charged separately.

The business sells a range of its own hair products, including a scalp serum, an edge product for holding edges, braids and waves, a leave-in curl refresher, and several other leave-in and styling products. Products are listed on the online shop with prices.

Appointments must be booked and confirmed through the website. Clients who run late should call, and arrivals more than 15 minutes late carry a fee added to the service. Cancellations or changes need at least 24 hours' notice, and late cancellations carry a fee before the next booking. No-shows are charged half of the total service cost.

Services are treatment-focused, and the business aims to help clients learn how to grow, maintain and style their hair.